Who We Are
THIO GLOW THERAPY is an online skincare and cosmetics store based in the United Kingdom.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, create an account, contact us, or place an order.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Email: info@thioglowtherapy.co.uk
What Personal Information We Collect
When you use our website or place an order, we may collect information such as your:
- Name
- Billing and delivery address
- Email address
- Telephone number
- Order and purchase details
- Account information (if you create an account)
- Payment-related information necessary to process your payment
- IP address, browser and device information
We collect this information where necessary to process and deliver your orders, provide customer service, manage your account, prevent fraud, and improve our website.
How We Use Your Personal Information
We may use your personal information to:
- Process, manage and deliver your orders
- Process payments and refunds
- Communicate with you about your order or account
- Provide customer support
- Prevent fraud and protect the security of our website
- Comply with our legal, tax and accounting obligations
- Improve our website, products and customer experience
Where required by law, we will only send you marketing communications if you have given us permission. You can unsubscribe from marketing communications at any time.
Payments and Sharing Your Information
We may share your personal information with trusted service providers where necessary to operate our online store, process payments, fulfil and deliver orders, provide website services, and prevent fraud.
Payments are processed through third-party payment providers. We do not store your full payment card details on our website.
We may also disclose personal information where required by law or where necessary to protect our legal rights.
How Long We Keep Your Information
We keep your personal information only for as long as necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business records, and meeting our legal and accounting obligations.
Your Rights Over Your Information
Depending on where you live, you may have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your personal information
- Object to or restrict certain processing
- Withdraw consent where we rely on your consent to process your information
To exercise any of these rights, please contact us at:
Email: info@thioglowtherapy.co.uk
Cookies
We use cookies and similar technologies to make our website work, keep it secure, and improve your browsing experience.
Where required, we ask for your consent before using non-essential cookies. You can accept, reject, or manage your cookie preferences through the cookie consent options available on our website.
For more information about the cookies we use and how you can manage them, please see our Cookie Policy
Data Controller
THIO GLOW THERAPY LTD is the data controller responsible for the personal information collected through this website.
Complaints
If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue. You also have the right to make a complaint to the UK Information Commissioner’s Office (ICO).
Legal Basis for Processing
We process your personal information where necessary to fulfil our contract with you, for example to process and deliver your order. We may also process your information to comply with our legal obligations, for our legitimate business interests, or where you have given us your consent.
Payment Processing
Payments on our website are processed using WooPayments. When you make a payment, certain personal and transaction information may be shared with the payment provider as necessary to process the payment, prevent fraud, and comply with legal obligations.
We do not store your full payment card details on our website.